Return & Exchange Policy

At Éternité Diamonds, we take pride in the quality and craftsmanship of our lab-grown diamond jewelry. Your satisfaction is our top priority, and we strive to ensure that you love your purchase. If for any reason you are not completely satisfied, we offer a hassle-free return and exchange policy.

1. Eligibility for Returns & Exchanges

• Items must be returned within 15 days from the date of delivery

• Jewelry must be unused, unworn, and in its original condition, with all tags, certificates, and packaging intact.

• Custom-made, engraved, or resized pieces are not eligible for return or exchange.

• Items that show signs of wear, damage, or alteration by a third party will not be accepted.

2. How to Initiate a Return or Exchange

1. Contact Us – Email our customer service team at [your email] with your order number and reason for return/exchange.

2. Approval & Instructions – Once approved, we will provide return shipping instructions.

3. Secure Packaging – Pack the item securely with its original packaging and ship it using a trackable and insured courier service.

4. Inspection & Processing – Upon receipt, our team will inspect the item. Refunds and exchanges will be processed within 7-10 business days after approval.

3. Refund Policy

• Approved returns will be refunded to the original payment method.

• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

• If the purchase was made using a gift card, the refund will be issued as store credit.

4. Exchanges

• If you wish to exchange an item for a different design or size, please follow the return process and place a new order.

• Exchanges are subject to product availability.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.

6. Non-Returnable Items

• Custom-made or engraved pieces

• Resized jewelry

• Items purchased on final sale or clearance

7. Contact Us

For any return or exchange inquiries, please email us at enquiry@eternitediamonds.com or WhatsApp us at 87487366. Our customer service team will be happy to assist you.